Customers may be granted a "leak allowance" from their water utility if they have experienced an increase in water consumption due to a hidden leak in their irrigation system.
You may be able to receive an allowance of up to 50% of the estimated water lost. The allowance, however, doesn’t cover the cost for any repair work or services. Water Corporation considers each application on a case-by-case basis.
Learn more about the steps you need to undertake for your application
A hidden leak is one that is not visible and often occurs from a cracked or broken pipe underground, in walls, underneath paving or driveways.
To apply there’s a few things you’ll need:
Once you’ve applied for a leak allowance, Water Corporation’s team will confirm the outcome within 15 business days.
If you are granted an allowance, the amount you receive will be credited to your account and appear on your next bill.